6.1 |
A migration agent must maintain proper records that can be made available for inspection on request by the Authority, including files containing:
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6.2 |
A migration agent must keep all documents to which a client is entitled securely and in a way that will ensure confidentiality while the agent is giving services to the client and until the earlier of:
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6.3 | A migration agent must respond to a request for information from the Authority within a reasonable time specified by the Authority. |
6.4 |
A migration agent must act on the basis that the agent's electronic communications are part of the agent's records and documents |
7.1 |
A migration agent must keep separate accounts for:
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7.2 |
A migration agent must hold, in the clientsı account, an amount of money paid by a client for an agreed block of work until:
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7.3 |
The agent may, at any time, withdraw money from the clientsı account for disbursements that are required to be paid to the Department or any other agency, of the client. |
7.4 |
A migration agent must keep records of the clientsı account, including:
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7.5 |
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7.6 |
If a migration agent provides a service to a client on the basis of a conditional refund policy, a 'no win, no fee' policy or an undertaking to similar effect:
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7.7 |
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8.1 |
A migration agent has a duty to exercise
effective control of his or her office for the purpose of giving
immigration advice and assistance. |
8.2 |
A migration agent must properly supervise the
work carried out by staff for the agent. |
8.3 |
All immigration assistance must be given by a
registered migration agent. |
8.4 |
A migration agent must make all employees, including those not involved in giving immigration assistance (for example receptionists and typists), familiar with the Code, for example by: (a) displaying the code prominently in the agentıs office; (b) establishing procedures to ensure that employees become familiar with the Code including supplying employees with copies of the Code. |
8.5 |
A migration agent should ensure that his or her employees are of good character and act consistently with the Code in the course of their employment. |
9.1 |
A migration agent must respond properly to a
complaint by a person (whether or not the person is a client) about the
work or services carried out by the agent or the agentıs employee. |
9.2 | A migration agent must submit to the procedures for mediation as recommended by the Authority about handling and resolving complaints by the client against an agent |
9.3 |
If the Authority gives a migration agent details of a complaint made to the Authority about:
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10.1 |
A migration agent must complete services as instructed by a client unless:
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10.2 |
A client is entitled to ask a migration agent
(orally or in writing) to return any document that belongs to the
client. The agent must return the document within 7 days after being
asked. |
10.3 |
Australian passports, and most foreign
passports, are the property of the issuing Government and must not be
withheld. |
10.4 |
A migration agent must not withhold a
document that belongs to a client by claiming that the agent has a right
to withhold a document by a lien over it. |
10.5 |
On completion of services, the agent must, if asked by the client, give to the client all the documents:
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10.6 |
If the client terminates the instructions, the agent must take all reasonable steps to deliver all documents quickly to the client or any other person nominated by the client in writing. If the agent claims a lien on any documents, the agent must take action to quantify the amount claimed and tell the client in a timely manner.
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11.1 |
A migration agent must ensure that at least 1 copy of the Code is displayed prominently in: (a) any waiting room or waiting area that is: (i) at the agent's place of business; and (ii) used by clients; and (b) any office or room in which the agent conducts business with clients. |
11.2 |
An agent must ensure that a client who asks
to see the Code can be supplied immediately with 1 copy for the client
to keep. |
11.3 |
Each contract made between an agent and a
client must: (a) include a statement about the existence and purpose of
the Code; and (b) guarantee that the client can obtain a copy of the
Code, on request, from the agent. |
11.4 |
A migration agent who has an Internet website
must provide a link to the copy of the Code that is displayed on the
Authority's website. |